Delivery Policies & Procedures:

  • Drivers get a signature and records the time on the route sheet for each delivery.
  • In certain instance’s we will leave the arrangement at the door.  When making that decision we consider the occasion, time of day, location of the delivery, type of arrangement.  If the driver leaves the arrangement they will tag the door and leave a phone message.
  • Occasionally a neighbor is willing to accept the delivery for the recipient.  In this case the neighbor signs, we tag the recipient’s door and leave a message letting them know we left a delivery with their neighbor.
  • If we are unable to leave the arrangement we will tag the recipient’s door and bring the bouquet back to the store and wait for the recipient to call in to reschedule the delivery.
  • Deliveries are routed in the most gas efficient manner by our computer. 
  • Most business deliveries are delivered by 3pm.
  • Same day delivery cut off is 2pm.  
  • We do take orders after 2pm if a driver is available OR a staff member is willing to take it on their way home.
  • Express deliveries are available for an additional fee.  Time Intervals and associated fees are listed on the delivery date selection tab during check out.
  • Express deliveries that are not delivered at the requested time will be refunded the amount you paid for the express option.
  • Peak holiday delivery procedures and pricing may vary.

 

Our Substitution Policy:

Due to seasonal and regional conditions some flowers in this bouquet may not be available on the spe cified day of delivery. Our talented floral artist will substitute with flowers of equal or greater value to replicate the style, shape, size, fullness and overall color scheme of the bouquet. The designer will interpret the style Keep in mind Mother Nature is fickle when it comes to the shape, size and color of flowers so an exact match of any design is impossible. Floral artist will hand crafted each floral gift by selecting similar size, shape and color of blossoms. your complete satisfaction in mind